Frequently Asked Questions
Whatever your query we hope you will find the answer here.
1) Will my product look exactly like the preview?
It is very difficult to reproduce the quality of our products online. Your preview is as close as possible to the finished item, the real product can look more realistic. Each product is finished to a high standard using state of the art printing equipment and a specialist design team.
2) What size will my football gift be?
For full details on products including sizes and detailed descriptions please see respective product pages.
3) If I order today when will I get my football gift?
Items are dispatched Monday – Friday only (excluding UK/England bank holidays).
2nd Class - £2.99 Dispatched by Royal Mail. Please allow 3 – 7 working days.
1st Class - £3.99 Dispatched by Royal Mail. Usually arrives within 1 - 3 working days after dispatch.
Next Day Delivery - £7.50 Dispatched by Royal Mail Special Delivery. Order by 2pm and receive the following working day. Orders placed before 2pm on Friday will arrive on Saturday, orders placed after this time will be dispatched on Monday for delivery on Tuesday. Not available on Bank Holidays. Only available in the UK (please allow 1 extra day for deliveries in Northern Ireland). Will require a signature upon receipt.
International Delivery - £8.50 We dispatch our products all over the World. Dependent on which country you choose, delivery will take between 3 and 14 working days.
Personalised Football Gifts does everything possible to ensure your item arrives safely and within the quoted time - we guarantee to dispatch everything in the time we say. Unfortunately we cannot account for extenuating circumstances such as Industrial Action on the part of Royal Mail or other factors which would influence their delivery i.e. adverse weather conditions.
We will deliver the products ordered to the address provided for delivery when the order was placed. If any of the details provided in the delivery address are incorrect or insufficient, we are not liable for any items which have not been received.
Delivery addresses provided must be accurate and include a full postcode, in accordance with Royal Mail addressing regulations. If an order is delayed or lost in the post due to an incorrect or incomplete address/postcode being provided by the customer, an additional fee will occur for re-dispatch of the order (minimum of £5.00).
4) How much is the P&P?
Please see above.
5) Can I get my football gift for tomorrow/Next Day Delivery?
Yes - you need to order before 2pm and tick the Next Day option in your Basket. If you order after 2pm the order will leave the following day. All Next Day orders must be signed for and this option is only available in the UK (including Ireland with BT postcodes). There is an additional cost for Next Day deliveries. Please note that certain products cannot be despatched the same day and have longer despatch times - these include phone covers, some engraved items and notebooks. If a product takes longer than our standard despatch time, this information is displayed on the product page.
6) Can I get my football gift delivered somewhere else?
Yes, this is no problem. You will be given the chance to input an alternative delivery name and address while ordering.
7) If I use the 1st Class service for my order will I get it tomorrow?
1st Class gives you the opportunity to speed up the dispatch time of your order. Instead of waiting the standard 3 working days for us to process and dispatch your order, Express is your queue jump. It is important to remember that Express only guarantees dispatch time and we will send your item out by first class post which may still take up to 3 working days, still 4 days faster than the standard delivery time without using the Express option.
8) Will I have to sign for my football gift when it arrives?
No, not unless you have taken Next Day delivery. However, your item is very unlikely to fit through your letter box. We recommend getting it delivered to a work address or somewhere where someone is in most days. If you are out when it is delivered a card will be left for you (as per standard Royal Mail procedure) and you can contact your local sorting office to arrange redelivery. If you fail to collect the product from Royal Mail it will be returned to us after 14 days. In such cases you will not be entitled to a refund.
9) How is my gift packaged?
Your football gift is packaged in a custom made cardboard box for maximum protection.
10) What will happen if I am out and someone tries to deliver my gift?
As with your usual post if you are out your postman will pop a "Sorry You Were Out" card through your door. At this point you can contact your local sorting office and arrange redelivery or collection. If you fail to collect the product from Royal Mail it will be returned to us after 14 days. In such cases you will not be entitled to a refund.
11) I want to get this delivered directly to the recipient, will an invoice be included?
No, we never include an invoice with your gift. We do sometimes include a letter and/or leaflets informing the recipient of various promotions.
12) Is the company logo/address printed on the packaging?
Yes, we do have to include our name and address on the outside of the packing for tracking and returns purposes.
13) Can you make my photograph better quality?
No we cannot. If the image you send us is poor, low resolution or blurred then this is how it will appear on the product. If you send a good quality image we can guarantee to produce a superb product. For those products needing a photograph you need to send a good quality, preferably digital image. It should be “Passport” like with the person featured facing the camera. You can have your photograph assessed free of charge by emailing firstname.lastname@example.org